Return Policy

by admin

Orders are shipped via courier for a flat fee of $30 USD.

Jeannie McQueeny International does not collect duties or taxes for international orders. Your courier will notify you of any duties or taxes your respective country levies on your purchase. The recipient must make this payment directly to your courier prior to receiving their order.

RETURNS

Our aim is to provide you with the highest level of customer service possible. For any return or exchange, the item must be returned to Jeannie McQueeny unused, unworn, unwashed, unaltered and undamaged within 15 days from the delivery for a full refund. After 15 days you will receive your order for store credit only. It must be returned in the original packaging, with any original labels intact as sold, including any  signature packaging materials. 

How do I return an item that arrived damaged?

If you receive an item that is damaged, please contact us at Customer Care at sales@jeanniemcqueeny.com and a member of our team will contact you.

What if I miss the return window?

For any exchange or refund, items need be sent back to us within 30 days to qualify.

Return on custom made items.
Jeannie McQueeny International will not accept any returns on custom made items.
Almost all of our designs can be custom made in your preferred colours and most can be custom made in short, mid thigh, knee length, long lengths. Silk georgette, charmeuse, and chiffon kaftans can usually also be custom made in as flowing, double (one size) kaftans. 
The refund policy does not apply to custom made items.
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